Consumer Protection
Defective products, deficient services, builder delays and medical negligence.
Consumer forums remain the fastest and cheapest route to redress in India — no court fee up to five lakh rupees, and you may argue in person. We file and argue complaints before the District, State and National Commissions for defective goods, deficient services, builder delays, insurance repudiation, medical negligence and unfair trade practices under the Consumer Protection Act, 2019.
- Governing law
- Consumer Protection Act, 2019
- District Commission
- Claims up to ₹50 lakh
- State Commission
- ₹50 lakh to ₹2 crore
- Limitation
- 2 years from the cause of action
Scope of services
Our approach
- 01
Assessment
We identify the correct forum by pecuniary jurisdiction and confirm you fall within the two-year limitation window.
- 02
Complaint
Precise pleadings with a well-founded compensation prayer — courts reward specific, documented claims and discount inflated ones.
- 03
Evidence
Affidavit evidence and documents filed cleanly, with written arguments to keep the matter moving.
- 04
Execution
Compensation actually recovered post-order, through execution proceedings where the opposite party delays.
Documents to bring
Bring whatever you have of the following to the first consultation. Missing a document is not a reason to delay — we will tell you how to obtain it.
Book a consultation- Invoice, bill or purchase receipt
- Warranty or guarantee card
- Written complaint made to the seller or service provider
- Email and WhatsApp correspondence with the opposite party
- Photographs or video of the defect
- Insurance policy and repudiation letter, if applicable
- Builder agreement and payment receipts, for possession claims
- Medical records and expert opinion, for negligence claims
Questions we hear often
Have a different question? Book a confidential consultation and we'll walk you through the specifics.
Do consumer courts award compensation for mental harassment?
Yes. Where deficiency of service and consequential harassment are proved, Commissions routinely award compensation for mental agony and litigation costs over and above the refund or repair claimed.
Is there a court fee, and do I need a lawyer?
There is no court fee for claims up to five lakh rupees, and modest fees above that. You are legally entitled to argue your own case. That said, drafting and evidence discipline decide most outcomes, which is where representation earns its keep.
Which Commission do I file in?
It depends on the value of goods or services paid plus compensation claimed. Up to ₹50 lakh goes to the District Commission, ₹50 lakh to ₹2 crore to the State Commission, and above ₹2 crore to the National Commission. You may also file where you reside or work, not only where the seller is based.
How long does a consumer case take?
The Act contemplates 3 to 5 months, and simple matters do conclude within a year. Contested claims involving expert evidence, such as medical negligence, realistically take 2 to 3 years.
Can I file against a builder for delayed possession?
Yes. Homebuyers are consumers, and the Supreme Court has confirmed that the consumer remedy runs parallel to RERA — you may choose either. Refund with interest, or possession with delay compensation, are both routinely awarded.
What if the company ignores the Commission's order?
Non-compliance is punishable under Section 72 with imprisonment of one month to three years, a fine, or both. We file execution proceedings promptly, and in practice the threat of coercive action resolves most non-compliance quickly.
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